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Privacy Policy

Type of website: Halal Food Bank Website
Effective date: 15th October, 2026

https://halalfoodbank.ca (the “Site”) is owned and operated by Halal Food Bank Canada. Halal Food Bank Canada can be contacted at:

info [at] halalfoodbank [dot] ca
(519) 933-9877
Unit 80-E, 1299 Oxford Street East, London, ON, N5Y 4W5

Purpose

The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:

  • The personal data we will collect;
  • Use of collected data;
  • Who has access to the data collected;
  • The rights of Site users; and
  • The Site’s cookie policy.

Consent

By using our Site users agree that they consent to:

  • The conditions set out in this Privacy Policy; and
  • The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

  • IP address;
  • Location;
  • Hardware and software details;
  • Clicked links; and
  • Content viewed.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

  • First and last name;
  • Email address;
  • Phone number;
  • Address;
  • Languages spoken;
  • Vehicle access and usual method of transportation;
  • Ability to lift approximately 10 kg / 22 lb;
  • Volunteer availability;
  • WhatsApp number and permission to be added to the WhatsApp community; and
  • Inquiry type, subject and message.

This data may be collected using the following methods:

  • Online volunteer application form; and
  • Online contact form.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

  • Website security and spam prevention;
  • Statistics to understand how visitors use the website and improve it; and
  • Providing website features such as embedded maps and online donation forms.

The data we collect when the user performs certain functions may be used for the following purposes:

  • Assessing volunteer applications and contacting applicants about volunteer opportunities;
  • Responding to inquiries; and
  • Adding volunteers to the WhatsApp community when they give permission.

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties

We may share user data with the following third parties:

  • Web hosting and email provider (Web Hosting Canada);
  • Online donation platform (Zeffy);
  • Online payment provider (PayPal);
  • Google (Maps, Analytics and reCAPTCHA); and
  • WhatsApp (Meta), for volunteers who give permission.

We may share the following user data with third parties:

  • Information submitted through website forms (name, email address, phone number and form details);
  • IP address, browser and device information;
  • Pages viewed and links clicked while using the site;
  • Donor information entered on the donation platforms; and
  • Phone numbers of volunteers who agree to join the WhatsApp community.

We may share user data with third parties for the following purposes:

  • Hosting the website and delivering form submissions by email;
  • Processing donations and issuing tax receipts;
  • Displaying maps, measuring website use and preventing spam; and
  • Communicating with volunteers.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

  • If the law requires it;
  • If it is required for any legal proceeding; and
  • To prove or protect our legal rights.

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

We take reasonable measures to protect personal information. Our website uses encrypted HTTPS connections, and it is hosted on secure servers that are protected by a firewall, malware scanning and regular backups. Information submitted through our website forms is sent directly to our organization by email and is not stored in the website’s database. Online donations are processed by Zeffy and PayPal, so payment details are never handled by our website. Access to personal information is limited to the CEO and the Treasurer, and relevant information is shared with staff members only when needed to respond or communicate. While we work to protect your information, no method of transmission over the internet or electronic storage is completely secure.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

International Data Transfers

We transfer user personal data to the following countries:

  • United States.

When we transfer user personal data we will protect that data as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally.

Children

We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Privacy Officer, Halal Food Bank Canada
info [at] halalfoodbank [dot] ca
(519) 933-9877
Unit 80-E, 1299 Oxford Street East, London, ON, N5Y 4W5

How to Opt-Out of Data Collection, Use or Disclosure

In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data:

  • You can withdraw your consent to being contacted about your volunteer application or inquiry. You can opt out by emailing info [at] halalfoodbank [dot] ca and asking us to stop contacting you or to delete your information.
  • You can leave the Halal Food Bank Canada WhatsApp community at any time. You can opt out by leaving the group directly in WhatsApp, or by emailing info [at] halalfoodbank [dot] ca and asking to be removed.
  • You can opt out of the collection of website usage statistics by Google Analytics and limit cookies. You can opt out by adjusting the cookie settings in your web browser or by installing the Google Analytics Opt-out Browser Add-on.

Cookie Policy

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

Functional Cookies

Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits.

Analytical Cookies

Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc.

Third-Party Cookies

Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:

  • Displaying embedded Google Maps;
  • Processing online donations through Zeffy and PayPal; and
  • Protecting website forms from spam (Google reCAPTCHA).

Additional Clauses

Donor Information and Tax Receipts

Donors who give by Interac e-Transfer or cheque are asked to provide their full name, mailing address, email address and phone number. We use this information to issue official charitable tax receipts, to contact donors about their donation or receipt, and to keep the records required for registered charities in Canada. Donations made through Zeffy or PayPal are subject to the privacy policies of those platforms.

Links to Other Websites

Our website contains links to third-party websites, including donation platforms, maps and social media. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information

If you have any questions, concerns or complaints, you can contact our Privacy Officer at:

info [at] halalfoodbank [dot] ca
(519) 933-9877
Unit 80-E, 1299 Oxford Street East, London, ON, N5Y 4W5